FAQ

Here is a professional, customer-friendly FAQ page, perfectly adapted for a flower e-commerce store in France / EU.
You can copy-paste this directly into your website.

🌸 Frequently Asked Questions (FAQ) – TheFlowersGreat

Below you will find answers to the most common questions about ordering, delivery, and our floral products. If you need further assistance, please feel free to contact us.

💐 Orders & Products

1. What products do you sell?

We offer a wide range of fresh flowers, plants, and floral arrangements, including:

Plants
Sympathy flowers
Birthday flowers
Seasonal flowers

All products are handcrafted using fresh, high-quality materials.

2. Will my flowers look exactly like the photos?

Each arrangement is handmade and uses natural, seasonal flowers. While we aim to match the photos as closely as possible, slight variations in color, size, or flower type may occur. These variations are part of the natural beauty of flowers.

🛒 Ordering & Payment

3. How do I place an order?

You can place an order directly through our website by selecting your product, adding it to your cart, and completing the checkout process.

4. What payment methods do you accept?

We accept secure online payments through trusted third-party payment providers available at checkout. All transactions are encrypted and secure.

5. Can I cancel or change my order?

Orders can only be canceled or modified before preparation begins. Once an order is prepared or dispatched, changes are no longer possible due to the perishable nature of flowers.

🚚 Delivery

6. Where do you deliver?

We deliver from Montpellier, France, and surrounding areas. Delivery availability may vary depending on location and product type.

7. How long does delivery take?

Orders are usually prepared and delivered within 24–48 hours. Delivery times are estimates and may vary due to external factors such as weather or traffic.

8. What happens if the recipient is not available?

If the recipient is unavailable, the delivery service may leave the flowers in a safe place or attempt redelivery. TheFlowersGreat is not responsible for delays caused by recipient absence.

🔁 Returns & Refunds

9. Do you accept returns?

Due to the perishable nature of flowers and plants, returns are not accepted once the order has been delivered.

10. What if my flowers arrive damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos of the issue. We will review your request and may offer a replacement, refund, or store credit.

🌿 Care & Quality

11. How can I keep my flowers fresh?

We recommend:

Changing water daily
Trimming stems regularly
Keeping flowers away from direct sunlight and heat

Care instructions may vary depending on the type of flowers or plants.

12. Are your plants suitable for indoor use?

Yes, most of our plants are suitable for indoor environments. Specific care instructions are provided where necessary.

🔐 Privacy & Data Protection

13. Is my personal information safe?

Yes. We handle personal data in compliance with GDPR and applicable French data protection laws. Please refer to our Privacy Policy for more details.